TTUFU_FAQ

I got caught in customs clearance. What should I do? 

ttufuadm2024-03-16T15:18:51+07:00 If there is a problem with customs clearance after the cargo arrives at the local customs office, You must personally explain or contact the local customs office. At this time, the local customs office will provide guidance. In this...

What kind of packaging box should I use when requesting a delivery service? 

ttufuadm2024-03-16T15:17:39+07:00 When requesting a delivery service, a paper box must be used as the packaging box. If possible, it is only for delivery to the post office. It is safer to purchase a box and pack it. And if you reuse another box, put...

Compensation regulations for accidents during delivery 

ttufuadm2024-03-16T15:16:51+07:00 If loss or damage occurs during domestic or international delivery, you may receive compensation in accordance with the regulations of each shipping company. However, compensation is not possible if the item is not specified or is discarded due to delivery of restricted items....

I want to purchase Korean products. Is purchasing and delivery service possible? 

ttufuadm2024-03-16T15:15:41+07:00 Contact the manager in charge of your country listed on the TTUFU main site or country-specific site. Then, you will receive simple instructions and select the item you wish to purchase. Please send it to your manager. Then, purchase all the...

Is it possible to deliver food products such as kimchi? 

ttufuadm2024-03-16T15:14:17+07:00 Due to customs regulations, food products are banned worldwide. We provide delivery, but depending on the country, sometimes it may not clear customs and be returned. TTUFU does not directly sell products, but only acts as a purchasing agent or delivery...

I would like to receive my items in Korea or products purchased online from overseas. 

ttufuadm2024-03-16T15:13:09+07:00 Please send the items you wish to send from Korea or items ordered online to the delivery address designated by TTIFU. After the goods arrive at the delivery agency, we check the weight and size and inform the customer of the shipping cost...

How do I pay for shipping? 

ttufuadm2024-03-16T15:12:05+07:00 Domestic and international bank transfers are possible. For other payments, please contact the manager in charge of each country. 

There are fees called Import Fees and Brokerage C.O.D. 

ttufuadm2024-03-16T15:11:27+07:00 This cost is a tax incurred when the delivered goods are subject to overseas customs clearance due to the number of prohibited items or large quantities. In other words, since tariffs are levied, the recipient must contact the local customs office directly to...

Are there any problems with customs clearance for cosmetics? 

ttufuadm2024-03-16T15:10:41+07:00 Currently, there are many countries around the world where personal customs clearance for cosmetics is difficult. Since many cases are classified as chemical products and medical supplies, you must check the customs clearance information for each country before shipping. 1. North...